Professional Guidelines
Signatures and Account Profile Photos New and outgoing emails
John Smith (Certifications) Title Location (if needed) Loudoun County Parks, Recreation & Community Services (PRCS) Connect All Communities C 123-456-7890 D 123-456-7890 E John.Smith@loudoun.gov Facebook | Instagram | X | loudoun.gov/PRCS CAPRA Accredited Since 2021
Account pictures Guidelines for profile picture in Microsoft 365 and other professional tools/databases: 1.A profile picture features a clear picture of the employee’s face with a simple background. 2.Any animation, avatar, graphic, logo, pet, animal, or filter is not allowed.
Email signature setup instructions can be found on CoCo.
Reply emails
John Smith (certifications), Loudoun County PRCS C 123-456-7890 D 123-456-7890
Personal Communications
To provide the highest level of customer service, employees should limit the use of personal cell phones and devote their attention to customers and coworkers, to ensure that they are accessible and available. Professional behavior includes limiting personal conversations in publicly accessible areas and restricting long conversations with the public, volunteers, and/or program participants to appropriate business-related subjects. Employees are expected to demonstrate professionalism in all interactions with other employees, government workers, vendors, and the public. Customer Service Attendants and all direct customer-facing employees are to keep their personal cell phones silent and out of customer view.
Uniforms and Badges
Uniform guidelines specific to Facility Attendants and Customer Service Assistants PRCS Issued Uniform: PRCS long sleeve and short sleeve shirts. Optional: PRCS fleece jacket, fleece vest, or cardigan. PRCS employees are required to wear their County Identification badge when working, except for employees in safety sensitive positions. PRCS employees should not wear PRCS issued uniforms or their County Identification Badge unless performing County business or going to or from work. The Department provides designated employees with shirts and apparel that must be worn when maintaining facilities, supervising and/or implementing programs at sites or outdoors, and/or within program areas in accordance with county guidelines. Employees are expected to follow the PRCS Uniform and Dress Code Guidelines.
See Appendix for Employee Uniform Policy
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