Service Success Best Practices
Customer Touchpoints
Delivering exceptional service comes from a balance of accountability in processes, places, and people. Without it, exceptional service cannot be achieved. Touchpoints for PRCS include the various opportunities where customers engage with PRCS.
PRCS Employees Visiting a PRCS Site
PRCS Newsletter
FAQs
Surveys
Emails
Phone Calls
Tell Us More Registrations PRCS Website
When we put our best foot forward, we are
empathetic to the customer’s needs and proactive about finding solutions to make their experiences exceptional.
PRCS Connect
Programs and Events Activity Guides
Social Media
Surprise and Delight at All Touchpoints Can you remember a time when you were surprised or delighted by an exceptional customer service experience? For example, a seamless return/refund process, a reminder about an upcoming opportunity, a swift response to an issue you brought forward, or a co- worker providing the detailed answer you needed. Our mission is to connect community through exceptional experiences and provide excellent service. As you serve others, encourage the creation of moments of surprise and delight that foster lasting loyalty. Moments of surprise and delight come from employees who feel empowered to make a difference in the customer’s life. One of our goals in PRCS is to equip employees with the ability to go beyond expectations in customer service and experience.
We do not promise beyond our capacity, but we do commit to exceptional service by caring, owning issues, providing support, facilitating progress, and going beyond what’s comfortable.
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