RESPOND QUICKLY Customers appreciate fast and accurate response times when they ask a question, share their feedback, or highlight an issue. Our goal is to be accountable and fully process the question or comment and provide quick and helpful feedback in response. ACT ON CUSTOMER FEEDBACK Feedback comes in many forms. It is important for employees to evaluate and respond to the feedback they receive. It shows we respect customers, that their feedback, input, and perspectives matter. EXCEPTIONAL EXPERIENCES SERVICE SUCCESS BEST PRACTICES
KEEP INFORMATION UPDATED
Be consistent and start with the most up-to-date information. Employees that lead or supervise programs or facilities need to maintain up-to-date websites, FAQ pages, flyers, and social media to provide easy access to the information customers are seeking.
PROVIDE SUPPORT
Different communication channels and touchpoints serve customers who want flexibility in how they connect with PRCS. Support for customers should be provided by all employees with correct information at all touchpoints.
DELIVER QUALITY SERVICE
The consistent execution of quality standards, systems, and processes through all delivery channels over various touch points show employees are accountable
and expectations are consistent across all locations. EVALUATE CUSTOMER SERVICE
PRCS is always striving to improve our relationships with the community and our customers. This means that each touchpoint and interaction should be evaluated with the intention of correction, improvement, and growth for our employees and our department.
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