Loudoun County Parks, Recreation and Community Services Service Standards
We are committed to exceptional service and experiences
Exceptional Service Means We C.A.R.E.
Consistent: Accountable: Respectful: Empathetic:
We provide high quality service and continually seek improvement. We are responsible, accessible, knowledgeable, and honest. We are kind, inclusive, and courteous to all. We remain supportive, encouraging, and understanding of all. Service Success Plan
Who We Serve
We serve all people in need of parks, recreation, supportive services, experiences, or information related to PRCS and Loudoun County. Customers include the community members (patrons, visitors, vendors, and contractors) and all PRCS and County employees.
Greet and Listen to customers with a friendly smile - in person or over the phone - and actively listen to what they are sharing before responding. Ask Questions about their needs and repeat the details for accuracy and to assess urgency. Follow-up questions provide the opportunity to gather more information on the whole situation.
Empathize with the customer by finding a point of understanding to show they have been heard.
Offer Help and Resources to create a positive experience that leads to successful resolution.
How We Serve
We are professional and patient while maintaining a service
Follow Through in a timely manner with answers or a plan. Document the interaction if necessary.
mindset. It is our responsibility to
Close with Care by thanking the customer and offering a goodbye while extending the invitation to reconnect.
anticipate the needs of others and proactively provide exceptional service.
Evaluate processes and procedures to identify areas of improvement, growth, surprise, and delight.
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