PRCS Customer Service Handbook

Appendix

Parks, Recreation and Community Services Policies and Procedures

FAC-01 Definition of Facility Users ADA Self Evaluation and Transition Plan

FAC- 15 PRCS Facility Rules and Staff Responsibilities FAC-30 Camera Use in Facilities and Public Spaces

FEES-14 Refund Policy

HR Addendum 1- Dress Code and Uniform Guidelines HR Addendum 2- Employee Code of Ethics

HR-11 Employee Uniforms

HR-24 Personal Business HR-23 Professionalism and Personal Appearance of Employees

P&M-02 Customer Service

P&M-4 Compliance with Americans with Disabilities Act

P&M-13A Moderating Social Media Comments P&M-13 Staff Use of Social Media

PRCS General Code of Conduct PRCS CoCo Resource Center

PRCS Customer Service Information and Resources PRCS Service Success Community

Loudoun County Government Policies

ADA-02 Reasonable Accommodations

Internal Use Only- Key Dates Calendar

Hours for Centers

Others Seasonal Activity Registrations Preschool, Camps & After-School Registrations LCPS/CASA/Preschool Website post date- Activity Guides PRCS Signature Events

Recreation & Aquatic Centers Community Centers Senior Centers Adult Day Centers Nature and Visitor Centers Park Offices

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