SERVICE SUCCESS BEST PRACTICES
EXCEPTIONAL INTERNAL CUSTOMER SERVICE COMMUNICATION
BE ATTENTIVE AND COMMUNICATIVE
Clear communication with accurate and timely information is a key part of the internal customer service strategy for connecting with employees across divisions. The more planning and communication, the higher chance of meeting expectations of internal customers and ultimately exceeding the expectations of external customers.
BE RESPONSIVE AND TRANSPARENT
Transparency with department wide and division specific information is essential to healthy internal customer service. It is our responsibility to be responsive and disseminate important information and upcoming changes. Relaying updates to the appropriate internal customers with urgency and efficiency to support each other well.
BE OPEN AND SHARE INFORMATION
Employees are often seen as the subject-matter experts in their position or within the department, which gives them opportunities to share and train. Address and explain issues that come up and offer knowledge to others to prevent similar issues in the future. Knowledge sharing creates a more successful environment for all employees.
BE AN EXAMPLE OF A POSITIVE ATTITUDE
Keep a positive attitude when serving others internally and look for ways to celebrate each other and accomplishments. Use previous successful moments of customer service to motivate and train others, encouraging best practices and continued success while supporting others with encouraging demeanors.
Human Resources, Maintenance, Operations, Communications, Marketing and Programming are teams that maintain and support the internal functions of the Department, providing customer service to employees so external customer service is successful. EXAMPLES OF INTERNAL DEPARTMENTAL SUPPORT TEAMS
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